FAQs

About Us

Who is Elysian Ritual?
Elysian Ritual is a self-care brand dedicated to curating high-quality products that transform everyday routines into meaningful rituals. Since 2015, we’ve been passionate about helping people slow down, recharge, and nurture themselves with products that balance quality, beauty, and accessibility.

What makes Elysian Ritual different?
We believe self-care should be more than a trend—it should be a ritual you look forward to every day. Every product we select is chosen with care for its effectiveness, design, and ability to inspire a sense of calm and renewal.

Orders & Payments

How do I place an order?
Simply browse our store, add items to your cart, and check out securely using your preferred payment method.

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and secure checkout options available on Shopify.

Can I change or cancel my order after placing it?
Orders can only be changed or canceled within 12 hours of purchase. After that, processing may already have started.

Shipping & Delivery

Where do you ship?
We currently ship to the United States and most international destinations.

How long does shipping take?

  • United States: 5–7 business days

  • Europe & Australia: 7–14 business days

  • Other locations: 10–25 business days

How much is shipping?
We offer free standard shipping on all orders.

How can I track my order?
Once your order ships, you’ll receive an email with your tracking number. You can track it directly from the link provided.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused, in its original packaging, and not a final sale item. Please see our [Return Policy] for details.

How do I start a return?
Contact us at contact@elysianritual.com with your order number and reason for return. We’ll provide you with return instructions.

Product Questions

Are your products safe for all skin types?
Most of our self-care products are suitable for a wide range of skin types. Always check the product description for details and do a patch test before full use.

Do you test on animals?
No. We are committed to cruelty-free products.

Where are your products sourced from?
We work with trusted global suppliers who meet our quality standards. Our goal is to make high-quality self-care accessible to everyone.

Contact Us

Still have questions? We’d love to help.
📧 Email us at: contact@elysianritual.com